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BWB REMEMBERS THE BOOKS OF OUR CHILDHOOD (3 OF 3)

The third and final part in our Children’s Book Week series on the books that BWB employees remember from their childhood. Don’t forget...

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Coaching Knock Your Socks Off Service (Knock Your Socks Off)

by Kristin Anderson , Ron Zemke

Paperback

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Used Good(1 Copy): Used-Good This book is in good condition. All pages are intact, there are no tears to the book and the book is nice and clean. The pages might be slightly dog eared through previous use and textbooks might have a small amount of highlighting but nothing which will obstruct getting the maximum out of the book. Customers are protected by 100% refund guarantee if they are not happy.

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About the Book

Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. With this book, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people. The authors present a model for successfully coaching anyone, anywhere, and they show readers how to apply it to familiar coaching situations. Illus.